Preventing Human Error Training Course (Course 10)

Recommended prerequisites: None. However, this course is an excellent supplement to several other courses, particularly Course 4: Incident Investigation/RCA Leadership and Course 8: PHA Leadership and Course 7: MOC & PSSR. All the issues covered in these three courses depend heavily on understanding how and why humans make mistakes.

Human error is widely acknowledged as the major cause of quality, production, and safety risks in many industries. This course explains the underlying reasons why humans make mistakes and how you can prevent these mistakes. Although it is unlikely that human error will ever be completely prevented, there is growing recognition that many human performance problems stem from a failure within organizations to develop an effective policy for managing human reliability.

Human errors begin during the design stage, extending beyond process and workplace design, into construction and continuing into the design of management systems for operations and maintenance. Such systems include management and training policies and procedural development and standard operating procedure development. This course will provide insights into current knowledge of human error and how it can be reduced. The course will provide hands-on experience of practical error reduction techniques, using real-life case studies. You will also gain an understanding of the underlying causes of human error and how to reduce its occurrence by changing the culture of the organization and changing the design of the processes. Workshops are used throughout the course to illustrate concepts and to demonstrate human error analysis applications.

What You Will Learn:

Why human error is a factor in all accidents
Why humans make mistakes and proven error prevention techniques
How to analyze and identify human errors and the conditions and situations that cause them
How weak and deficient policies and procedures in areas of human resources, training, management, communication and workplace design can lead to human errors
How to improve and optimize procedures, workplace design, process design, and more to improve human performance

Take Home:

Comprehensive course notebook containing
- Checklists and worksheets for several human error analysis techniques
- Industry examples
Certificate of Completion
1.3 CEUs & 1.3 COCs (2-day version) or 0.7 CEUs & 0.7 COCs (1-day version)

Typical Course Candidates

Managers – Operations, Safety, and Executive
Production Supervisors
Training Managers
Engineers – Process, Safety, and Mechanical
PSM Coordinators and Managers
PHA (hazard review) Leaders and Incident Investigators

Course Outline

Day 1 (8:00 a.m. to 5:00 p.m.)

Introduction to Human Error

Learning objectives and goals of human error prevention
What is human error and human error analysis?

Understanding Human Error:

Errors and their relationship to loss events
Which is most important: Management system deficiencies or personal performance?
Types of human error
Workshop: Classifying Human Errors
Modeling human behavior (an example of a simple model that works is used throughout the course)
Elements associated with understanding and issues in controlling human behavior and error
Workshop: Relating Human Error to Human Factor Influences

Common Human Error Prevention Techniques

Information Presentation Rules (procedures, training, communication, signs, etc.)
Process/Operation/Workplace Design Rules
Other General Rules
Exercises

Day 2 (8:00 a.m. to 3:30 p.m.)

Techniques for Predicting and Analyzing Human Error

Checklist Analysis
- For situational related errors
- For management system related errors
Workplace walk-through analysis
Guideword-based analysis (HAZOP, Job Hazard Analysis, etc.)
Quantitative Human Reliability Analysis
Workshop: Deciding on Which Human Error Analysis Techniques to Use
Workshop: Using Simple Technique for Predicting and Analyzing Human Errors

Industry and Governmental Resources for Controlling Human Errors

Related codes, standards, and regulations
Industry guidelines

Workshop: Planning Your Path Forward

More Information

Instructor:

Bill Bridges will be the instructor for this course. He has taught this course many times over the past 10 years. To find our more about this course or to check into having this course taught at your site; contact Mr. Bridges at 1.865.675.3458 or by e-mail at wbridges@p-i-i-i.com.

Schedule:

>> See the Calendar of Publicly Offered Training.

This course can also be taught (either as-is or customized) at your site. Please contact PII for details about having our training provided at your site.

Pricing for Public Offerings (per student):

$795.00 USD (for 2-day version, in USA)

$1,495.00 USD (for 2-day version, in Dubai, UAE)

Registration Information:

>> Click here to register for this course.